Contact Us
We’re delighted to hear from you. Whether you have questions about a product, need assistance with your order, or simply want to share your thoughts about your shopping experience, the Velnua team is here to help. Every message we receive is reviewed by our customer care team with genuine attention and respect.
Our brand was founded with a passion for elegance, quality, and heartfelt connection. We believe that good communication builds trust — and trust creates timeless beauty. Your satisfaction and peace of mind are at the heart of everything we do.
1. Get in Touch
For any inquiries, feedback, or support requests, you can reach us directly via email. We strive to respond to all messages with care and within a reasonable timeframe, ensuring every concern receives personal attention.
Email: [email protected]
Address: Room 4, 6th Floor, Building 8, No. 28 Sanheying Road, Sanheying Community, Daguan Sub-district Office, Wuhua District, Kunming City, Yunnan Province, China
Our address is for correspondence only. Please reach out by email before sending any parcels or returns to ensure smooth processing.
2. Common Topics We Can Help With
- Order Assistance: Questions about your order status, tracking details, or product availability.
- Shipping and Delivery: Information about estimated delivery times, logistics, and carrier options.
- Product Information: Need styling advice or more details about a fabric, fit, or size? We’re happy to help.
- Return and Exchange Guidance: Assistance regarding our refund and return policies.
- Collaborations and Partnerships: If you’re a stylist, boutique owner, or media representative, we welcome partnership inquiries.
3. Our Commitment to You
At Velnua, we view every interaction as part of a larger relationship built on trust and sincerity. Our customer support is guided by three key principles:
- Transparency: Clear communication and honest updates at every step.
- Empathy: Understanding your needs, especially during important occasions such as weddings, celebrations, and personal milestones.
- Dedication: Ensuring each response reflects care, professionalism, and respect for your time.
4. Before You Write to Us
Many common questions about orders, payments, or delivery timelines are answered on the following pages:
- Shipping Policy – Learn about processing times, carriers, and global delivery coverage.
- Refund and Returns Policy – Find details about eligible returns and refund conditions.
- Privacy Policy – Understand how we protect your personal information.
Checking these resources first can often help you find quick answers and save valuable time.
5. A Message from Our Team
We take pride in every item that bears the Velnua name. Behind every dress, every photograph, and every line of text is a small team of designers, stylists, and customer care specialists who genuinely care about your journey. When you reach out to us, you’re speaking directly to people who share your love for detail, craftsmanship, and beauty.
Our mission is to make every visitor feel valued and heard — not just as a customer, but as a part of our creative story. Your feedback inspires us to improve, your appreciation motivates us to innovate, and your trust encourages us to continue delivering pieces that embody timeless elegance.
For all inquiries, please contact:
We look forward to hearing from you and will do our best to respond thoughtfully to every message.
Thank you for choosing Velnua. We’re honored to be part of your story — whether you’re preparing for a once-in-a-lifetime event or simply looking for something that makes you feel beautifully yourself.