Terms of Service
Welcome to Velnua. These Terms of Service govern your use of our website (https://velnua.shop/) and all related services. By accessing or purchasing from our site, you agree to be bound by these terms. Please read them carefully before continuing to browse or place an order.
1. General Overview
The website Velnua provides visitors with access to an online store offering curated fashion apparel and accessories. By visiting or purchasing from our store, you represent that you are of legal age or have obtained parental consent to use our platform. We reserve the right to refuse service, cancel orders, or limit quantities at our discretion if we believe an order violates our policies or terms.
2. Product Accuracy and Availability
We strive to display product images, colors, and descriptions as accurately as possible. However, slight variations may occur due to lighting, screen settings, or manufacturing differences. Product availability is subject to change without prior notice. We may discontinue or modify items at any time without liability.
3. Pricing and Payment
All prices displayed on our website are listed in the appropriate currency and include applicable taxes unless otherwise stated. We reserve the right to modify prices at any time. Your purchase will be charged at the price confirmed at checkout.
We accept secure online payment methods as indicated during checkout. By submitting your payment information, you confirm that you have the legal right to use the selected payment method. Suspicious or fraudulent activity may result in order cancellation.
4. Order Acceptance and Confirmation
After placing an order, you will receive an email acknowledging receipt. This email does not constitute final acceptance. The sale is confirmed once we dispatch your order and provide a tracking number. We reserve the right to cancel any order due to availability issues, suspected fraud, or errors in pricing or product description.
5. Shipping and Delivery
Orders are processed and shipped according to our Shipping Policy. Delivery times may vary depending on your location, customs processing, and other external factors beyond our control. We are not liable for delays caused by logistics providers or unforeseen circumstances.
6. Returns and Refunds
We want you to be satisfied with your purchase. If for any reason you are not, please review our Refund and Returns Policy for details on how to request a return or exchange. Please note that items must meet specific eligibility conditions before being accepted.
7. Intellectual Property Rights
All content available on the Velnua website—including but not limited to images, graphics, designs, text, and trademarks—is the property of Velnua or its licensors. You may not reproduce, distribute, modify, or use any materials from our site without express written permission.
8. User Conduct
By using this website, you agree not to:
- Use the site for unlawful or unauthorized purposes;
- Transmit malicious code, spam, or harmful software;
- Impersonate another person or misrepresent your identity;
- Attempt to breach or interfere with site security.
Violation of these terms may result in termination of your access to our website and potential legal action.
9. Third-Party Links
Occasionally, our site may include links to third-party websites for convenience or reference. We are not responsible for the content, accuracy, or privacy practices of external websites. Accessing third-party sites is at your own discretion and risk.
10. Privacy and Data Protection
Your privacy is important to us. All personal data collected through our website is processed according to our Privacy Policy. By using our site, you consent to the collection and use of information as described in that policy.
11. Limitation of Liability
Velnua is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or website. To the fullest extent permitted by law, our liability shall not exceed the total amount paid for the product in question.
12. Indemnification
You agree to indemnify and hold harmless Velnua, its affiliates, partners, and employees from any claims or demands, including reasonable attorney fees, arising from your violation of these terms or misuse of the website.
13. Termination
We may suspend or terminate your access to our website if we believe you have violated any part of these Terms of Service. Such termination may occur without notice, and any obligations or liabilities incurred prior to termination shall remain in effect.
14. Updates to These Terms
We reserve the right to update or modify these Terms of Service at any time. Changes will be posted on this page, and continued use of our website constitutes acceptance of the revised terms.
15. Contact Information
If you have questions or feedback regarding these Terms of Service, please contact us at:
Email: [email protected]
Address: Room 4, 6th Floor, Building 8, No. 28 Sanheying Road, Sanheying Community, Daguan Sub-district Office, Wuhua District, Kunming City, Yunnan Province, China
All inquiries related to policies or terms should be directed to our customer care team through the above contact.