Shipping Policy

At Velnua, we aim to ensure that every order arrives safely, promptly, and beautifully packaged. Each garment is handled with care to preserve the craftsmanship and quality you expect. Please read through our shipping policy to understand how we process, handle, and deliver your order worldwide.

1. Processing Time

We begin preparing your order shortly after it is placed. Our standard processing time is between 2–5 business days, depending on item availability and order volume.

• Custom or made-to-order pieces (such as bridal gowns) may require additional time — typically up to 10–15 business days for crafting and quality inspection.
• During peak seasons or special promotions, processing may take slightly longer. We appreciate your patience as we carefully prepare your garments.

You will receive an email notification once your order has been shipped, including tracking details if available.

2. Shipping Methods & Delivery Time

Velnua partners with trusted logistics carriers to provide reliable global delivery. The estimated delivery time depends on your location and chosen shipping method.

• Standard Shipping: 7–15 business days (available in most regions)
• Express Shipping: 5–8 business days (selected regions only)

Please note that the delivery time does not include our internal processing period. We always strive to meet estimated dates, though external factors such as customs inspection or carrier delays may occasionally extend delivery.

3. Shipping Fees

Shipping fees are calculated based on order value, destination, and delivery method. You can view applicable charges at checkout before completing your purchase.

• We occasionally offer free standard shipping promotions on select products or order totals.
• Express or priority delivery options are available for an additional fee.

All charges are displayed transparently before payment confirmation.

4. Order Tracking

Once your order ships, a tracking number will be sent to your registered email address. You can use this tracking code to follow your shipment status online. Please allow up to 48 hours for tracking updates to appear on the carrier’s system.

5. Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by local authorities. These charges vary by destination and are the responsibility of the customer. Velnua is not responsible for delays or fees resulting from customs processes in your country.

We recommend contacting your local customs office for detailed information on import regulations before placing an international order.

6. Address Accuracy

To ensure successful delivery, please verify that your shipping address is complete and correct at checkout. We cannot guarantee delivery to incorrect or incomplete addresses. Orders returned due to address issues may require additional reshipping fees.

7. Lost or Delayed Packages

Although rare, transit delays can occur. If your package is delayed or lost, please contact our customer support team at [email protected] with your order number and tracking details. We will investigate the issue promptly and assist in locating or replacing your order whenever possible.

8. Pre-orders and Made-to-Order Items

Some garments, such as wedding or custom-fit dresses, may be available for pre-order or crafted upon request. For such items, production and shipping times will be clearly indicated on the product page. Please review these details carefully before purchasing.

9. Packaging & Presentation

Each Velnua order is delicately packaged to ensure your garments arrive in pristine condition. We use recyclable or reusable materials whenever possible, balancing elegance with environmental responsibility. Your parcel may include garment protection layers to maintain shape and fabric integrity during transit.

10. Questions or Assistance

We are committed to providing an exceptional shopping experience. If you have any questions regarding your shipment, feel free to reach out to our support team at [email protected]. Our team will respond as soon as possible to assist you with any shipping inquiries.

Thank you for choosing Velnua — where elegance, quality, and thoughtful service come together in every delivery.