Privacy Policy

Welcome to Velnua. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website velnua.shop. We are committed to ensuring your data is handled responsibly, securely, and transparently.

1. Information We Collect

We collect information to provide you with a smooth shopping experience and personalized service. The types of information we may collect include:

Personal Information: such as your name, shipping address, billing address, and email when you create an account or place an order.
Payment Information: payment method details (handled securely by third-party payment processors, not stored on our servers).
Device Information: including browser type, operating system, and IP address, to help us improve our website and security.
Usage Data: such as pages visited, time spent on site, and interaction with features, collected through cookies and analytics tools.

2. How We Use Your Information

We use your information to operate and enhance your experience on our platform, including:

Processing and fulfilling your orders
Providing shipping updates and customer support
Improving our website design, product offerings, and overall service
Personalizing recommendations and promotions you might find relevant
Complying with applicable legal and tax requirements

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

3. Cookies and Tracking Technologies

Like most websites, we use cookies to improve your browsing experience. Cookies help us remember your preferences, keep your shopping cart updated, and analyze site traffic.

You can manage or disable cookies in your browser settings, but doing so may affect some website functionality.
We may also use third-party analytics tools such as Google Analytics to measure website performance and user engagement.

4. Sharing Your Information

We may share your information with trusted service providers who help us operate our business, such as:

Payment processors (for secure transaction handling)
Shipping carriers (for order delivery)
Website analytics and hosting providers

These partners are bound by confidentiality and data protection agreements and are authorized to use your data only as necessary to perform their services.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy. This includes maintaining records for legal, accounting, or tax obligations. When information is no longer required, we securely delete or anonymize it.

6. Protecting Your Information

Your data security is a top priority. We use industry-standard measures, such as encryption, firewalls, and secure socket layer (SSL) technology, to protect your personal information during transmission and storage.

While we take strong precautions, no method of transmission over the internet is completely secure. By using our site, you acknowledge and accept this inherent risk.

7. Your Rights

You have the right to access, correct, or request deletion of your personal information. You may also withdraw consent for certain data uses at any time.

To review or update your data, please log in to your My Account section.
To request data deletion or assistance, please contact us at [email protected].

8. Third-Party Links

Our website may include links to third-party sites or services. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing any personal information.

9. Children’s Privacy

Our site and products are intended for adults. We do not knowingly collect personal data from individuals under 18 years of age. If we learn that such information has been inadvertently collected, we will delete it promptly.

10. Changes to This Policy

We may occasionally update this Privacy Policy to reflect changes in our practices or for operational, legal, or regulatory reasons. When we make changes, we will post the updated version here with a new “Last Updated” note at the top of the page.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us at:

Email: [email protected]

Address: Room 4, 6th Floor, Building 8, No. 28 Sanheying Road, Sanheying Community, Daguan Sub-district Office, Wuhua District, Kunming City, Yunnan Province

We appreciate your trust in Velnua and remain dedicated to protecting your personal privacy as you explore the elegance and craftsmanship of our collections.